An industry trailblazer in automated healthcare solutions aimed to boost collaboration and optimise project management by incorporating various Atlassian products into their operations. Nevertheless, navigating the complexities of selecting the most suitable licensing model and achieving seamless integration presented formidable hurdles for the organisation.
Our team initiated an exhaustive analysis to pinpoint the exact licensing specifications aligned with the client's enterprise requirements. We meticulously charted a strategic integration roadmap by orchestrating meetings with Atlassian and engaging in discussions with key stakeholders. Through close collaboration with Atlassian, we seamlessly executed the deployment of enterprise licensing or consolidated Atlassian products within a unified organisational framework tailored to the agreed-upon strategy. Furthermore, we dedicated efforts to ensure seamless compatibility between the client's existing user emails and Okta, a critical element of their IT infrastructure. This endeavour involved liaising with Atlassian support to update user emails and establish well-defined user groups for streamlined access management protocols.
By integrating Atlassian products, our client witnessed a notable enhancement in team collaboration and communication, translating into heightened productivity and operational efficiency in project management. Embracing the licensing model granted our client the agility and scalability essential for adapting to dynamic business demands and accommodating future expansion seamlessly. Through establishing well-structured user groups and ensuring compatibility with Okta, our client achieved simplified access management across Atlassian products, guaranteeing secure and hassle-free user interactions. The seamless integration of Atlassian products into existing workflows streamlined operational processes, fostering greater team cohesion and effectiveness in pursuing organisational goals. This collaborative effort empowered our client to harness cutting-edge project management capabilities, encouraging innovation and operational excellence within their healthcare solutions framework.
The client faced challenges in managing a high volume of security alerts (976+) across a mixed environment of 146 endpoints. Their infrastructure included a combination of Windows workstations, servers, VMware hosts, Office 365, and security tools like CrowdStrike EDR and Cisco Umbrella. Despite leveraging Arctic Wolf services for monitoring and alerting, they struggled to contextualize and prioritize alerts, evaluate risks, and efficiently remediate vulnerabilities. Additionally, undefined hardware details, complex configurations, and dependency risks added complexity to the remediation process.
Our team provided managed security services tailored to the client’s needs. We reviewed security alerts daily and conducted weekly sessions to contextualize findings, aligning priorities with their business requirements rather than generic industry standards. We assisted with risk assessment, provided pros and cons for mitigation options, and offered recommendations for configuration changes. By developing customized remediation plans and runbooks, we empowered the client to handle common issues effectively. Proactive measures included ensuring alignment with best practices, such as enabling MFA for AnyConnect users and addressing complex firmware risks.
The client achieved enhanced visibility and control over their security landscape. They successfully reduced alert volume by prioritizing actionable risks and addressing critical vulnerabilities. Regular reviews and risk assessments improved the client’s understanding of their environment and fostered better decision-making. The structured approach to remediation and strategic alignment with business goals significantly strengthened their security posture, ensuring compliance and operational resilience.
Our task was to tackle the intricate access rights management requirements of a vast healthcare facility spanning almost 50 locations. Due to a lack of centralised control and visibility, daily hurdles such as access management, account provisioning, permission oversight, system monitoring, and compliance reporting plagued the organisation. The challenge was seamlessly integrating solutions to enhance inventory management, enforce regulatory compliance, and boost network performance, minimising downtime and disruptions throughout the expansive healthcare network.
We successfully addressed the complex access rights management challenges by deploying SolarWinds Access Rights Manager (ARM) and User Device Tracker (UDT) for the healthcare facility with nearly 50 locations. With ARM, our solution provided the client with centralised visibility into resource access, automated provisioning, detection of suspicious activities, and customised reporting for compliance and audit requirements. Simultaneously, UDT enhanced network device visibility and control, allowing real-time location, status, and usage monitoring. This comprehensive approach streamlined inventory management, ensured regulatory compliance, optimised network performance, and minimised downtime and disruptions, empowering the healthcare facility to operate efficiently and securely across its extensive network infrastructure.
Through the seamless deployment of SolarWinds Access Rights Manager (ARM) and User Device Tracker (UDT) in the sprawling healthcare facility with close to 50 locations, we successfully met the challenge of providing effective and efficient access rights management for our client. This implementation provided the client with centralised visibility, automated provisioning, and customised reporting capabilities, addressing daily hurdles related to access management, permissions, and compliance reporting. By integrating these solutions effectively, we streamlined inventory management, ensured regulatory compliance, optimised network performance, and reduced downtime and disruptions across the extensive healthcare network. As a result, the healthcare facility now operates efficiently and securely, benefiting from enhanced control, visibility, and compliance adherence.
The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.
Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.
The successful deployment of ServiceNow ITSM marked a crucial milestone in their IT service management modernisation journey. Through our collaboration and utilising ServiceNow's features, they have achieved heightened efficiency and increased visibility and empowered their IT team to provide exceptional service to their organisation, paving the way for continued operational excellence.
