Agile and  Modern IT Solutions

Global manufacturer of smart grid products required Oracle DBA managed services for 4 years as they went through challenges of quick growth and acquisition.

Aspire provided 24/7 support through the companies growth and post acquisition providing greater stability and resiliency for their users. This included complete lifecycle management including provisioning, monitoring, management, patching, tenant/administrative database user administration, and periodic service reviews.

The client faced challenges in managing a high volume of security alerts (976+) across a mixed environment of 146 endpoints. Their infrastructure included a combination of Windows workstations, servers, VMware hosts, Office 365, and security tools like CrowdStrike EDR and Cisco Umbrella. Despite leveraging Arctic Wolf services for monitoring and alerting, they struggled to contextualize and prioritize alerts, evaluate risks, and efficiently remediate vulnerabilities. Additionally, undefined hardware details, complex configurations, and dependency risks added complexity to the remediation process.

Our team provided managed security services tailored to the client’s needs. We reviewed security alerts daily and conducted weekly sessions to contextualize findings, aligning priorities with their business requirements rather than generic industry standards. We assisted with risk assessment, provided pros and cons for mitigation options, and offered recommendations for configuration changes. By developing customized remediation plans and runbooks, we empowered the client to handle common issues effectively. Proactive measures included ensuring alignment with best practices, such as enabling MFA for AnyConnect users and addressing complex firmware risks.

A public transportation organisation facing challenges with its current IT Asset Management (ITAM) system, such as lack of integration with core business operations and service interruptions, sought help migrating to Ivanti.

With our extensive expertise and thorough understanding of SMART's current IT Asset Management processes, we conducted in-depth discovery sessions. This allowed us to identify critical areas for improvement and provide a detailed overview of Ivanti's architecture. We worked closely with the client, ensuring a shared path forward for progress and instilling confidence in the proposed solution.