Agile and  Modern IT Solutions

A leading credit union in California faced significant challenges in detecting and managing network and infrastructure issues across its complex environment. With approximately 40 branch locations, 3 data centers, 300 servers, and 1,000 users serving more than 400,000 individual and business members, ensuring seamless operations required a more advanced and proactive approach. Without a centralized monitoring system, the organization lacked real-time visibility into its network and infrastructure, making it difficult to identify and resolve issues before they impacted operations.

To address these challenges, the credit union implemented a centralized Network Operations Center (NOC) powered by SolarWinds. This solution provided advanced monitoring and reporting tools aligned with industry best practices, significantly improving visibility into network and infrastructure operations. By leveraging SolarWinds' comprehensive monitoring capabilities, the organization gained the ability to track performance metrics, detect anomalies, and proactively address potential threats before they escalated into major disruptions.

The complexity of integrating diverse IoT devices, such as cameras, thermostats and sensors, into the Azure public cloud for our customer's parking garage infrastructure posed a significant challenge. Ensuring seamless connectivity, efficient data transmission, and robust security protocols across the IoT network required meticulous planning and expertise to optimise operational efficiency and safeguard sensitive data.

By meticulously designing and implementing a comprehensive IoT cloud solution on Microsoft Azure, we successfully overcame the challenge of integrating diverse IoT devices within our customer's parking garage infrastructure. Leveraging Azure's advanced features, we established a seamless connectivity framework for thermostats and cameras, enabling efficient data transmission and management in the cloud. This solution enhanced operational efficiency and fortified the garage's security posture, ensuring optimal performance and data protection.

A prominent digital commerce company spanning nearly 20 countries, boasting a diverse team of designers, marketers, creatives, data scientists, and software engineers, faced the task of resolving authentication issues within their DUO system. This initiative addressed authentication challenges for over 5,000 users and 3,000 Windows machines, encompassing ADFS, LDAP, DUO, Windows HELLO, and auto-enrolment.

Our team conducted a comprehensive assessment of the client's DUO implementation in collaboration with a senior engineer to address the authentication issues. A robust redesign of the authentication system was executed and rigorously tested to ensure seamless functionality. Furthermore, client-side administrators were actively involved in training and knowledge transfer sessions to equip them with the necessary skills to maintain the optimised design in the long term.