Agile and  Modern IT Solutions

A premier distributor of high-quality pumping products and systems was looking for a complete Managed Services solution for a reliable and secure network infrastructure. They needed proactive support for network operations as well as integration management for emerging technologies. The customer wanted to realign their complex IT infrastructure with verified business requirements. Their diverse IT assets included a Windows Active Directory environment, 80 virtual desktops, 24 virtual servers, and 15 terabytes of data, with 70 active users.

The service offering designed for the customer included three main parts: network security, infrastructure management, and endpoint management. Firewall configuration and Virtual Private Network (VPN) support were included in the proposal, taking advantage of the wealth of experience in our Security Division. As for infrastructure, our offering included 24/7 monitoring on all network devices, LAN/WAN support, and server and storage management. And we proposed endpoint management of PCs and mobile devices, as well as application support for related software.

Developing a personalised recommendation engine with integrated e-commerce proved a significant challenge for a small startup to build and expand. Hum sought a reliable technology partner capable of fostering this idea from its inception, providing ongoing support as it evolved alongside the growing business and offering the expertise required to incorporate advanced features such as Machine Learning-based recommendations progressively. AspireLive, with its proven track record, was the perfect fit for this role. Services included were Infrastructure Implementation and Cloud.

AspireLive took the lead in the e-commerce development initiative, meticulously crafting strategies to build a tailored platform aligned with their customer's needs and objectives. Their expertise in technology architecture was instrumental in laying a robust foundation for scalability and seamless integration of advanced functionalities. Beyond offering strategic guidance and expert recommendations, AspireLive actively participated in the implementation, enhancing efficiency and effectiveness. This partnership evolved organically over a year, fostering collaboration, continuous improvement, and a shared vision for future technological advancements. By proactively introducing innovative features like Machine Learning-based recommendations, AspireLive elevated the e-commerce project and solidified its role as a critical enabler of the startup's technological success, turning a challenging endeavour into a thriving and sustainable ecosystem.

The county encountered obstacles due to its outdated contact center infrastructure based on a legacy Avaya system. This aging system's limitations in scalability, advanced functionalities, and adaptability impeded the county's capacity to provide efficient and effective services to its residents. In response, the county aimed to revamp its contact center setup to enhance customer accessibility, optimize operational workflows, and harness cutting-edge technologies for superior service delivery.

Teaming up with our experts, the County initiated a robust Enterprise Contact Center Modernization initiative. Opting for a shift to Cisco's cloud-based Webex Contact Center platform, the county harnessed its cutting-edge functionalities and features. The project encompassed the replacement of the existing DTMF IVR with Cisco's conversational IVR, integrating Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities, and implementing real-time reporting, call recording, and CRM integration. With the new platform, Miami Dade County could engage with residents through multiple communication channels such as phone, email, live chat, social media, and SMS/text messaging. AI-driven Virtual Agents empower residents with self-service functionalities, elevating accessibility and convenience. The platform's microservices-based architecture facilitated scalability and swift feature deployment, ensuring adaptability to changing requirements. Supervisors were furnished with Cisco Webex Workforce Optimization tools encompassing call recording, quality management, workforce management, and analytics, empowering them to lead their teams efficiently and foster outstanding customer experiences. Seamless integration facilitated the transmission of pertinent information, offering comprehensive insights into customer interactions.