Innovate and Excel

Agile and  Modern IT Solutions

Enhance your organizaton with professional support and solutions to optimize your IT infrastructure.

600+
Happy Customers
100k+
End-Users

Professional Services

End to End project based services to help you implement, integrate, configure, and deploy all of your IT products. We are committed to delivering exceptional work every step of the way.

Managed Services

Alleviate the burden of maintaining and securing your IT infrastructure in-house. By entrusting us with managing your environment, you gain access to expert resources, 24/7 availability, and cost savings.

Staffing Services

If you require additional expertise to supplement your team, on-demand access to skilled professionals, or assistance with recruiting top talent, we have tailored solutions to support your objectives.

Industries & Technologies

We have gained a high level of expertise across a number of industry verticles providing professional and managed services. We are technology agnostic and can make recommendations based on industry best-practice, key business outcomes and all other requirements.

Core Technologies

Case Studies

Some highlights of our work, large and small, for a variety of clients. Read more to see how we join the team and create change, improvements and valuable contributions to our clients IT environments.

Enterprise Contact Center Modernization
The Challenge

The county encountered obstacles due to its outdated contact center infrastructure based on a legacy Avaya system. This aging system's limitations in scalability, advanced functionalities, and adaptability impeded the county's capacity to provide efficient and effective services to its residents. In response, the county aimed to revamp its contact center setup to enhance customer accessibility, optimize operational workflows, and harness cutting-edge technologies for superior service delivery.

The Solution

Teaming up with our experts, the County initiated a robust Enterprise Contact Center Modernization initiative. Opting for a shift to Cisco's cloud-based Webex Contact Center platform, the county harnessed its cutting-edge functionalities and features. The project encompassed the replacement of the existing DTMF IVR with Cisco's conversational IVR, integrating Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities, and implementing real-time reporting, call recording, and CRM integration. With the new platform, Miami Dade County could engage with residents through multiple communication channels such as phone, email, live chat, social media, and SMS/text messaging. AI-driven Virtual Agents empower residents with self-service functionalities, elevating accessibility and convenience. The platform's microservices-based architecture facilitated scalability and swift feature deployment, ensuring adaptability to changing requirements. Supervisors were furnished with Cisco Webex Workforce Optimization tools encompassing call recording, quality management, workforce management, and analytics, empowering them to lead their teams efficiently and foster outstanding customer experiences. Seamless integration facilitated the transmission of pertinent information, offering comprehensive insights into customer interactions.

The Benefits

The County significantly enhanced customer experience through the modernisation initiative by delivering seamless and personalised interactions across various communication channels, boosting satisfaction and engagement. Simultaneously, the new platform drove operational efficiency by streamlining contact center processes, reducing call durations, optimising workflows, and enhancing agent productivity, improving efficiency and cost savings. Moreover, Cisco's cloud-based solution provided scalability and flexibility, catering to the county's changing requirements and ensuring future-proof operations and agility. Additionally, stringent measures were implemented to secure data privacy, including masking personally identifiable information (PII) and ensuring compliance with regulations to safeguard resident details effectively.

Technologies used
Customer Industry
Public Sector
Centralized Network Operations Center & State of the Art Solarwinds Monitoring for Credit Union
The Challenge

A leading credit union in California faced significant challenges in detecting and managing network and infrastructure issues across its complex environment. With approximately 40 branch locations, 3 data centers, 300 servers, and 1,000 users serving more than 400,000 individual and business members, ensuring seamless operations required a more advanced and proactive approach. Without a centralized monitoring system, the organization lacked real-time visibility into its network and infrastructure, making it difficult to identify and resolve issues before they impacted operations.

The Solution

To address these challenges, the credit union implemented a centralized Network Operations Center (NOC) powered by SolarWinds. This solution provided advanced monitoring and reporting tools aligned with industry best practices, significantly improving visibility into network and infrastructure operations. By leveraging SolarWinds' comprehensive monitoring capabilities, the organization gained the ability to track performance metrics, detect anomalies, and proactively address potential threats before they escalated into major disruptions.

The Benefits

With a centralized NOC powered by SolarWinds, the credit union can now continuously monitor the health and performance of its network and infrastructure. The system enables early detection of potential issues, allowing IT teams to resolve problems before they escalate into outages. By systematically scanning for failures, the credit union can prevent disruptions, ensuring seamless network performance and uninterrupted service delivery. The implementation of SolarWinds has also improved the organization's ability to predict and prevent incidents. By monitoring for early warning signs, the credit union can take swift, proactive action to maintain system stability. This enhanced monitoring has strengthened network resilience, improved operational efficiency, and reinforced the institution’s commitment to reliable, secure service delivery.

Technologies used
Customer Industry
Finance
Rubrik providing Data Recovery and Continuity
The Challenge

An industry-leading electricity generation and transmission corporation based in the United States aimed to implement a robust on-site Data Recovery as a Service (DRaaS) solution. The corporation required a comprehensive system to ensure the efficient and accurate backup and restoration of critical systems, adhering to their specified Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). This initiative was crucial to maintaining the uninterrupted operation of their generation and transmission facilities and safeguarding against potential disruptions.

The Solution

By integrating Rubrik Cloud Data Management (CDM), our client seamlessly implemented policy-driven data backup with near-zero recovery time capabilities. This adoption not only enabled the client to enhance the efficiency of their infrastructure team but also enabled them to supervise and administer the solution effortlessly.

The Benefits

Through the implementation of Rubrik CDM, the company successfully secured a comprehensive backup of their virtual infrastructure and critical business data. This ensured swift recovery in case of data loss incidents. Furthermore, the solution conducts regular backups, ensuring prompt restoration in scenarios involving ransomware attacks or accidental data deletion, thus aligning with their Recovery Point Objectives (RPO).

Technologies used
Customer Industry